The transition of government services from manual to computerized, or into the paperless era, has become necessary due to advancements in the field of ICT (Information, Communication, and Technology). Although ICT has helped to create a faster and better communication environment. But it takes more than one day and one person to implement these E-services. The government has taken steps to use ICT to offer its residents a variety of government services. However, implementing these services via the internet presents the government with numerous difficulties in developing nations like India.It is challenging for the government because the majority of the population lives below the poverty line and the literacy rate for IT services is also relatively low.